Hotel Career Guide

Front Office

The first point of contact from arrival to departure.

This guide describes professions. Duties vary by hotel. Applications are not open yet.

Front Desk Agent

What the role does in a hotel

Handles check-in and check-out, issues keys and relays guest requests.

What the role does in a hotel

Checks availability and rates and records bookings and changes.

What the role does in a hotel

Advises guests and helps arrange transport, dining and activities.

What the role does in a hotel

Welcomes guests, handles luggage and helps them find their rooms.

What the role does in a hotel

Runs the desk overnight, reconciles transactions and prepares closing reports.